Program Setup

Configuration Wizard

The Configuration Wizard is designed to perform a complete step-by-step configuration of the application. The Wizard automatically starts when the application is launched for the first time, or it can be initiated manually from the Setup menu:

Language Selection

To choose the interface language, follow these steps:

» in the Language Selection window click on the small arrow button. Drop-down list appears;
» in the drop-down list, select the required language;
» click on the Next button.

While working with the Setup Wizard you can skip one of the stages by clicking on the Skip button, or stop its work completely by choosing the Cancel button.

The Hardware Wizard helps setting up video- and audio devices, checking the correctness of choice and compatibility of all the components.

During the first setup the system automatically determines availability of the necessary video, audio and playback devices. After that the device selected by the system is displayed as a default one in the selection bar.

If the work of the device meets the testing criteria, choose Next and follow the directions of the system step-by-step.

If the device selected by the system by default doesn’t work as it is described in the Test manual, choose Back and you return to the previous dialog window where you choose another device from the drop-down list offered by the system.

When testing the microphone, tick the echo cancellation option if you use the speakers and the AGC if you want the system to adjust the microphone volume automatically.

Make sure all the necessary devices are connected to the computer and meet the system requirements.

While connecting the web cameras, make sure you have all the necessary software (the drivers) installed. For that use the enclosed web camera manual.

Please note: If you need to install (re-install) the drivers for audio or video devices, you need to close the application first. Make sure the icon disappears from the system tray when you close the application:

Network Wizard enables selection of network connection type for the optimum utilization of channel resources, and tests the connection of the application with the videoconferencing server.

At the final stage the system offers you to establish the Optional Preferences for further utilization of the application.

Upon completion of the audio and video devices setup and the network connections tests the TrueConf Client application is ready for use.

For further use of the application you are offered to get authorized in the system.

Every step of the configuration process can be made separately from the corresponding Setup menu entry.

Hardware Setup

While not in a conference, you can change your hardware setup options. Choose the option Setup > Hardware. Here you can choose and configure video capture, audio capture and audio playback devices.

Here you can select and change the sources of video and audio signal, and the playback device. Testing and setup of the selected device are performed with the help of the Test button.

The devices selected by the system are marked as default ones in the selection bar.

If the devices which the system has selected by default don’t work as it is described in the test manual, choose another device from the drop-down list and repeat the tests.

Network Setup

To change network settings choose the option Setup > Network.

Please note! It’s recommended to use the default settings.

The Network Settings dialog box is divided into several sections:


Suppress direct connection(Not recommended)
By selecting this option you make all conference media data stream through TrueConf servers even if direct (peer-to-peer) connection is possible.


Default settings
We recommend using the default firewall/proxy settings, to let the system automatically set the firewall/proxy parameters based on your Microsoft Windows configuration. Sometimes, it is necessary to configure your firewall/proxy settings manually. In this case, we recommend consulting your system administrator on how to use the Advanced setup option.

Bandwidth Control
This option allows of imposing limitation on the acceptable values of the network channel resources utilization. The actual bandwidth of the channel, over which the transmission of the signal is conducted depends on the network capabilities and other parameters and can be lower than the claimed maximal values. In the centre of the section there are the previously set channel resources limitations. They are meant to let the video application to transmit incoming and outgoing connection speed respectively.
To change these values choose one of the following alternatives:
Set the limitation by choosing one of the presets from the drop-down list.
Set up manually by moving the necessary sliders or filling in the corresponding fields.

Note: Lower values result in a worse signal quality. To get the highest quality videoconferences you need to have the bandwidth no less than 128 Kb/s in both directions.

Network Test

The Network Test feature enables testing the application connection to the server based on the chosen configuration. It also predicts inbound and outbound bandwidth, as well as, the expected latency that is inherent to your network connection.

Click on the Network Test button to start the test. The results indicate what kind of conference quality you can expect under the current network conditions.


To change your personal user preferences, choose Setup > Preferences.

General tab

Automatically accept incoming calls and invitations
If this option is selected, the application automatically accepts all incoming calls.
Reject all calls from users not from your address book
If this option is selected, client application automatically rejects calls from users not in your address book.
Automatically login to the server
If this option is ticked, the user is not be asked for login information every time the application starts.
Run application at Windows start-up as normal application
If this option is enabled, the application will be launched automatically when your PC starts up.
Leave application running in tray when closing
If this option is selected, the application keeps running in the system tray after you click on the Close button.
Ask confirmation for major actions
If this option is ticked, the application requires confirmation for all major actions.
Set mirror-image self-view
When this option is selected user can see his own image in the program screen with the same perspective if he would look in the mirror. The mirror image is set in the program as default.
Show increased row height in address book
This option doubles the size of the lines with the user names in Address book.
Show address book in a separate window
This option displays Address book separately from the application’s window. By default they are displayed together.
Minimize to system tray
This option minimizes the application to the icon in the system tray.

Conference tab

Show participants names in the conference
This option displays names above the pictures of participants in a conference.
Allow participants to take podium automatically
This option is for Virtual meting. It allows the Host of the conference to automatically allow the participants to go to the Podium as a Speaker (without approving the requests).
Auto accept participation requests
By selecting this option, you enable any users to enter your conference without notification.
Enable voice activated layout switching
By choosing this option, the conference video layout will automatically switch: video window of a participant speaking at the moment automatically expands to a full screen mode, while video windows of other conference participants are located at the bottom of the screen (Overlay video layout).
Main video cell position in priority layout
В выпадающем списке выберите наиболее приемлемый для себя вариант расположения видеоокна докладчика по отношению к видеоокнам других участников.

Chat tab

Reject all messages from users not in your address book
If this option is selected, you receive chat messages only from users in your address book.
Send messages with Ctrl+Enter
If this option is selected, text messages are sent using Ctrl+Enter keyboard shortcut
Enable notification windows
If this option is selected, then new chat messages are displayed in popup windows
Store chat history
If this option is selected, then history of your chat sessions is saved on a hard drive.
Font – choose the preferable font from the list.
Size – choose the font’s size.
File Transfer Through Chat
Set upload and download speed limits.
Directory for file download
File storage for the downloaded files. You are free to select any directory convenient for you by clicking “Browse”.

Sounds tab

Here you can setup the sound accompaniment for selected events. For that you need to check the event you are interested in.

You also can:
» “Play” – for the event sound to play back;
» “Change” – to open a file selection dialogue;
» “Reset” – to return to the default sound.

Supported audio formats: wav.

Video Recording tab

Here you can:
» Select folder for recording;
» Define automatic action for video recording requests.

You can select from the following:
» Every one;
» Users from my address book;
» Ask me each time;
» Nobody.

Blocked users tab

In this tab you can find the list of blocked users. To unblock a previously blocked user:

» Right click on his/her name in the list. Context menu appears;
» Select Unblock user button;
» Choose Yes to approve or No to decline the action.


To change application language from Setup > Languages menu.

TrueConf Client has limited number of language packs pre-installed.

If you can’t find your language in the Language menu please contact us at